PERTURBATOR

[Al Hungerstrike]

I'm really digging the first three tracks of the Bonus EP. Like a mini-episode in the grander uncanny valley narrative. Freaking rocks.

[Blood Music]

Sent another 1200+ packages this week, and now orders processed completely in every store. Gonna take a few days off, first days off since February. And will likely finish shipping at the end of next week.

Thanks all. :]

[InterzoneagentN]

Thank you man! You put in a ton of work and the final product is amazing!

[Blood Music]

Thanks a lot.

I should be caught up next week ... finally!

[trendcrusher]

Review on Transcending Obscurity - http://tometal.com/review/perturbator-uncanny-valley/

[Blood Music]

Awesome man, thanks a lot!

[lofisystem]

I feel like I have to bring this here since he's decided not to reply to me.

I received a damaged copy of Perturbator's Uncanny Valley-a limited edition that cost me over $70 no less. I brought this to his attention that all sleeves of the record were damaged and all I was requesting were replacement sleeves, that's it. He openly acknowledged that "unfortunately there was a possibility for a handful of the boxes to not arrive in 100% perfect condition due to how we had to pack them." I provided pictures and then I received this as an option:

"Sorry about the delay! If you order some more vinyl in the next month or two, we'll toss in the replacement sleeves at no charge. If you weren't planning on ordering anything else in the near future, we can send them to you at the cost of the shipping (though it won't be very cheap, as someone ships on the label's behalf in USA and will charge for it)."

Really? I need to order MORE from Blood Music OR pay an absurd fee...for a problem they acknowledged would happen. After I replied I heard nothing for 5 days and now I'm here. This is absolutely bottom of the barrel customer service.

[purplepanda]

This is not a customer service board. GTFO

Dinged corners are a thing that happen, the end

[anomynous]

Only dinged corners are real.

But really, not the thread for it.


Sent from my iPhone using Tapatalk

[Blood Music]

As mentioned in the auto-reply - the customer service is not managed by me but someone else part time. As mentioned in the ordering rules of the shop (and most vinyl-heavy shops I believe), buying is at your own risk due to postal mishandling. What the customer service person is offering you is a compromise. The materials you request cost quite a fee to produce, so the fact that the materials are made available for free are a compromise. In the history of the label, only 3-4 people from memory ever had a problem with that compromise.

This is not a customer service forum, you have to speak to the customer service person. Who works part time.